Introduction to being a Family Liaison Officer

Family Liaison Officer

This training offers a basic framework to train FLOs to help support and guide family and friends facing the unknown, or a loss, and providing them the separation from the physical mission while maintaining clear and timely communication.

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Course curriculum

1. The Role of the Family Liaison Officer
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1. Introduction with Foreword
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1. Buy a copy of When Accidents Happen by Moose Mutlow
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2. Read Ahead Articles
3. New Zealand SAR FLO
1. When Accidents Happen - Chapter Reference
2. Liaison versus Advocate
3. Liaison Advocate PDF.pdf
1. When Accidents Happen - Chapter Reference
2. When do I need an FLO ?
3. Incident Command System diagram
4. Where does the FLO fit into the Incident Command System?
5. The Incident Commander's responsibility to make the FLO position successful
6. The FLO role as an insulator between the response in the field and the needs of the family.
7. CISM and FLO why they are not the same
8. Working in Incident Command
1. When Accidents Happen - Chapter Reference
2. Local
3. Recent assignments, personal challenge and/or trauma
4. Bias
5. Identifying with the family
6. Impact of previous assignments or missions
7. Call in Assignment
1. What do families need from an FLO?
2. What families report needing
3. When Accidents Happen - Chapter Reference
4. Communication Dynamics with People in Crisis
1. When Accidents Happen - Chapter Reference
2. Scripting
3. Scripting
4. Planning the first contact conversation
1. When Accidents Happen - Chapter Reference
2. Things to avoid saying
1. When Accidents Happen - Chapter Reference
2. Managing Friends and Family as an FLO
3. Balancing hope and optimism with reality
4. Appearance - Radios and Phones
5. Silence and Waiting for News
1. When Accidents Happen - Chapter Reference
2. What to do if a family requests visiting the site of a body recovery
3. Sharing resources with families
4. An example of how to use digital resources with families
1. Working with Media
2. Supporting families during an incident when social media is involved
1. When Accidents Happen - Chapter Reference
2. Breaking the news
3. Death notification
4. Death Notification scripting
1. When Accidents Happen - Chapter Reference
2. Transitioning out of the role of FLO
3. Stepping back as a disappearance remains unresolved
1. When Accidents Happen - Chapter Reference
2. Agency Incident Report. Scott fatality in Yellowstone.
3. FLO Narrative
1. Line of Duty Death
2. Calling schedule for family
3. Viewing a body - things to think about
4. Unexplained death and suicide
5. Primary Contact
6. Supporting Friends and Family as an FLO
7. Tim talks about his experience of grieving as he works to bring his brother's body home from overseas.
1. Introduction
2. Emerging Incident
3. Incident Command Briefing
4. Follow up questions to Incident Commander briefing
5. Preparing for Family Contact
6. Contacting Family - Face to Face
7. Follow up to IC
8. Choreographing Command Staff
9. Closing out Assignment
10. Documentation
11. Daily Log & Contact Sheet examples
1. Building a Family Liaison Officer team that lasts
1. Finding room to look after yourself.
2. Using the Stress Continuum
3. Stress Continuum Resources
1. Books and Internet links
2. Task Books and Recommended ICS & NIMS classes
3. Responder Alliance and Stress Injuries

About this course

$45.00
79 lessons
1 hour of video content

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Family Liaison Officer

Course curriculum

Overview of the Family Liaison Officer

Why be a Family Liaison Officer? Why do the training?

Course Text, Read Ahead Articles and Video

Understanding Liaison, Avoiding Advocacy

Where does FLO fit into the Incident Command System

Choosing to Take the Mission?

What to anticipate in communicating with people in crisis

Scripting

Things to avoid

Face to Face with the Family

How to use resources and personnel when working with the family

Working With Public Information Officer and Media

Death Notification

Terminating the professional relationship

Documentation

Tips from the Field

Running through a mission.

Building your own FLO Program

Impacts of the Family Liaison Officer Role

Resources

About this course

Discover your potential, starting today